Politique de remboursement

Last updated: August 22, 2025

At PureCorePosture, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms of this Return & Refund Policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it

  • Be unworn, where applicable

  • Be in its original packaging, where applicable

  • Include all original accessories and components, where applicable

  • Not have been damaged, altered, or improperly used

  • Include your order number or other valid proof of purchase

We reserve the right to refuse a return if the product does not meet these conditions, subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact us at:

Email: sales@purecoreposture.com

Please include:

  • Your order number

  • The reason for your return

  • Photos or videos of the product, if relevant

Please do not send any product back without contacting us first.

If your return request is approved, we will provide you with the appropriate return instructions and, when applicable, the return shipping address.

Products sent back without prior authorization may not be accepted.

3. Return Shipping Costs

Unless the return is due to a defective, damaged, incorrect, or incorrectly fulfilled item, the customer may be responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect product, please contact us as soon as possible. We may request photos or videos to help us evaluate the issue.

Where appropriate, PureCorePosture may provide a replacement, refund, or other suitable resolution.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, please contact us at sales@purecoreposture.com as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

After reviewing your request, we will determine the appropriate solution, which may include a replacement, refund, or other resolution.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products

  • Products that have been used or damaged after delivery

  • Products that cannot be returned for hygiene reasons, where permitted by applicable law

  • Perishable products, if applicable

  • Gift cards or similar non-refundable items, where applicable

This does not affect any mandatory consumer rights that may apply under applicable law.

6. Exchanges

If you would like to exchange an item for another size, color, or available variant, please contact us at sales@purecoreposture.com before sending the product back.

Exchanges are subject to product availability.

In some cases, the fastest option may be to return the original item and place a new order for the desired product.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If your refund is approved, the refund will generally be issued to your original payment method within 5–7 business days after the return has been received and inspected.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and display the refund in your account.

PureCorePosture cannot guarantee the exact processing time required by your financial institution or payment provider.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

sales@purecoreposture.com

We will make reasonable efforts to cancel your order before it has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this Return & Refund Policy.

9. International Returns

For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless the return is due to a defective, damaged, incorrect, or incorrectly fulfilled order.

Any applicable return instructions will be provided after your return request has been reviewed and approved.

10. European Union Consumer Rights

If you are located in the European Union or another jurisdiction that provides statutory cancellation or return rights, you may have additional rights under applicable law.

Where applicable, these statutory rights apply in addition to the voluntary 30-day return policy described above.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be waived.

11. Refunds for Sale Items

Unless otherwise required by applicable law, sale or promotional items may be subject to the same return conditions described in this policy.

Any specific return restrictions applicable to a product will be communicated where required.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

PureCorePosture

Email: sales@purecoreposture.com

Please include your order number in your message so that we can assist you as quickly as possible.