Refund & Return Policy

At PureCorePosture, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Return and Refund Policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the product:

• Is unused and in its original condition

• Is in its original packaging, where applicable

• Has not been damaged, altered, or improperly used

• Includes all original accessories and components, where applicable

Certain products may be subject to additional return conditions.

2. How to Request a Return

To request a return, please contact us at:

sales@PureCorePosture.com

Please include your order number, the reason for the return, and any relevant photos or information that may help us evaluate your request.

Do not send products back to the return address shown on the shipping package unless our customer service team has specifically instructed you to do so.

Once your return request is approved, we will provide you with the applicable return instructions.

3. Return Shipping Costs

Unless the return is due to a defective, damaged, incorrect, or otherwise incorrectly fulfilled item, the customer may be responsible for the cost of return shipping.

If the product was received damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide photos or other relevant evidence.

Where appropriate, PureCorePosture may provide a replacement, refund, or other suitable resolution.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–7 business days after the return has been received and inspected.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

5. Refund Method

Approved refunds will generally be issued to the original payment method used to make the purchase.

PureCorePosture cannot guarantee the exact time required by your bank or payment provider to make the funds available.

6. Exchanges

We may offer exchanges for different sizes, colors, or variants, subject to product availability.

If you would like to exchange an item, please contact us at sales@PureCorePosture.com before sending the product back.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at:

sales@PureCorePosture.com

Please provide your order number and clear photographs or videos showing the issue.

We will review the situation and, where appropriate, provide a replacement, refund, or other appropriate solution.

8. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products

• Products that have been used or damaged after delivery

• Products that cannot be returned for hygiene or health-related reasons, where permitted by applicable law

• Perishable products, if applicable

• Gift cards or similar non-refundable items, where applicable

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or state.

9. EU Consumer Rights

If you are located in the European Union or another jurisdiction providing statutory consumer cancellation or return rights, you may have additional rights under applicable law.

Where applicable, these statutory rights apply in addition to the voluntary return policy described above.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at sales@PureCorePosture.com.

We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

11. Contact Us

For any questions regarding returns, refunds, exchanges, or damaged products, please contact:

PureCorePosture

Email: sales@PureCorePosture.com

Please include your order number in your message so that we can assist you as quickly as possible.